Privacy Policy

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🔒 NO-LOG VERIFIED

TL;DR: We don't log your traffic, connections, or activities. What happens on your server stays on your server. Period.

This Privacy Policy explains how Maxwill Hosting ("we", "us") handles data when you use our hosting services.

No-Logging Policy

We operate under a strict no-logging policy:

  • No traffic logs: We do not monitor, record, or store your network traffic
  • No connection logs: We do not log IP addresses, timestamps, or session duration
  • No activity logs: We do not track what you do on your servers
  • No DNS query logs: We do not log your DNS queries
  • No bandwidth monitoring: We track total bandwidth for billing only, not content
# Our logging configuration
access_log off;
error_log /dev/null;
customer_tracking disabled;

What We Do Collect

We collect minimal data necessary for business operations:

  • Account Information: Email address for account access and support
  • Payment Information: Processed by third-party payment providers; we don't store card details
  • Support Tickets: Your communications when you contact support
  • Service Metadata: Server status, resource usage (CPU/RAM/disk), uptime metrics

Data Security

Your data is protected by multiple layers:

  • Full Disk Encryption: All storage volumes use AES-256 encryption
  • Encrypted Backups: Backups are encrypted before storage
  • Network Isolation: Servers are isolated with private VLANs
  • Physical Security: Datacenters with 24/7 security, biometric access
  • No Plaintext Passwords: All credentials are hashed and salted

Data Retention

  • Active Services: Data retained while service is active
  • Cancelled Services: Server data deleted within 7 days of cancellation
  • Backups: Rotated according to your backup policy (default: 30 days)
  • Account Data: Retained for 90 days after account closure
  • Payment Records: As required by law (typically 7 years)

Third-Party Services

We minimize third-party dependencies:

  • Payment Processing: Stripe/Crypto processors (they have their own policies)
  • DDoS Mitigation: Traffic filtering at network edge, no content inspection
  • No Analytics: No Google Analytics or tracking scripts
  • No CDN for Customer Data: Your data stays on your server

Legal Requests

Our response to legal requests:

  • We cannot provide data we don't have (traffic logs, activity logs)
  • We require valid legal process before disclosing any data
  • We will notify users of requests unless legally prohibited
  • We have never provided customer data to any government agency

Your Rights

You can exercise the following rights:

  • Access: Request a copy of data we hold about you
  • Deletion: Request deletion of your account and associated data
  • Portability: Export your server data at any time
  • Objection: Object to any processing you disagree with

Transparency Reports

We publish transparency reports annually, including:

  • Number of legal requests received
  • Number of requests complied with
  • Types of data requested
  • No government backdoors or secret orders

Contact

Privacy questions? Contact us:

  • Email: privacy@maxwill.group
  • Telegram: @maxwillhosting
  • Matrix: @support:maxwill.group
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